Delivery/Returns

If you have any concerns or questions with regard to ordering, delivery, returns or any other matter please do not hesitate to get in touch. We will always assist in any way we can.
Charlotte Rose Interiors does not operate a call centre it is simply us!

By placing an order with us you will have deemed to have read, understood and agreed to these Terms & Conditions.
Please allow between one and three weeks for delivery of items in stock.

Although, we do our utmost to deliver within two weeks.

Charlotte Rose Interiors offers FREE door delivery to most of England & Wales. For deliveries to Scotland, Highlands & Islands and postcodes in remote areas there will be an additional surcharge.

The delivery time depends on your location and size of your order.

We can arrange a quote for delivery to more remote areas. We use a tried and tested company who respect furniture and provide an excellent delivery service. We either take payment for delivery at the time of purchase or request you pay the delivery driver on delivery of the goods. The delivery company then contact you directly to arrange a date and time.
Alternatively, you can arrange your own transport (but we would accept no responsibility for the goods once they have left our premises) or you can collect direct from us at our Antique Barn, Swinderby, Lincoln. Always a pleasure to meet our customers.

We require the following information for delivery of goods:-

Name
Address
Telephone number (landline & mobile)
Email address

We use a good delivery service so you can be assured that everything is done with the customer in mind.

All our goods will require a signature on delivery, so you will be notified prior to delivery with the date and time of day.

Please get in touch if you require further photographs.

YOU MUST CHECK YOUR GOODS AS SOON AS YOU RECEIVE THEM
Checking your goods weeks/months after delivery is not an excuse for a refund or exchange
and we will not be held responsible.

If the above is not possible…

If an item is damaged please inform us within 24 hours of delivery to arrange a refund.

Charlotte Rose is bound by UK law to provide a 14 day, return policy, 14 days from receipt of the goods, whereby UK customers can return unwanted items for a refund.
It is the responsibility of the customer, however, to arrange shipping of the goods and cover the cost of the bill for shipping any item back to us.
The cost of the original shipping is not refundable.
The return delivery costs are paid by the customer.
Not available to European customers.

Please ensure you check all item dimensions before ordering.

1. The customer is wholly responsible for making sure that the goods fit through doorways and into the space in the room.
2. We will not accept return of goods that do not fit through doorways or in the space.
3. We have made sure that measurements are clear and correct on our website to ensure you have all the information you need before you purchase.
4. If such an issue ever arises it will be at the customer’s cost.

If you are returning goods you must get proof of postage…

You must include your customer order details with the package, as we cannot process a refund without these.
Once received, the items will be checked, they must arrive in perfect condition, and a refund issued within 14 days of receipt of the goods back to Charlotte Rose Interiors.
We reserve the right to refuse a refund on any item if the above conditions have not been met.
Unwanted items must be returned in perfect condition and in a fully resaleable condition, which includes being in the original, unmarked and undamaged packaging within 14 days of receipt.
Once you have signed and accepted the goods we cannot be held responsible for any loss or damage in the future.